Frequently Asked Questions

What equipment do I need for my membership? 

If you have dumbbells between 2 and 10 pounds, that's perfect. If not, you can use items like cans, water bottles, books, or simply use your body weight. For chair exercises, a regular chair will be perfect, but there are also plenty of standing exercises you can do as well if you prefer to do those instead.

How do I change my password? 

To change your password:

  1. Sign in to your account.

  2. Click on My Account or Dashboard in the top navigation menu.

  3. Select Password and update your password as needed.

If you’ve forgotten your password and need to reset it:

  1. On the Login page, click Forgot Password.

  2. Enter the email associated with your account and click Send Instructions.

  3. Check your inbox for an email with password reset instructions.

  4. In the email, click Reset Password.

  5. You will be directed to a page where you can choose a new password and will then be redirected to the catalog page.

How do I update my billing information? 

To update your billing information, follow these steps:

  1. Sign in to your account.

  2. Click on My Account or Dashboard in the top navigation menu.

  3. Select Billing from the menu.

  4. Update your billing details as needed.

Can I watch videos using Chromecast and AirPlay?

Absolutely! Our site is compatible with both Chromecast and AirPlay.


To use Chromecast: Click the Chromecast icon in the bottom right corner of the video you want to cast. Then, choose your Chromecast device from the list that appears in your browser.


To use AirPlay: On your Apple device, open the video and tap the AirPlay icon in the bottom left corner

Can I watch videos on my phone, tablet, or computer? And what browsers are supported?

Our website is designed to be compatible with phones and tablet browsers, allowing you to enjoy our content from anywhere. For the best experience, we recommend using the latest version of Google Chrome. We also support recent versions of Firefox and Safari (released within the last five years). Please note that playback issues may occur with outdated browsers or any version of Internet Explorer.

My Video is not playing smoothly. How can I fix it?

Video playback can be influenced by various factors. To enhance your viewing experience, ensure you have a fast and stable internet connection. For optimal performance, use the latest version of Chrome, Firefox, or Safari. Playback issues may occur with outdated devices or browsers

My credit card is being declined. Why is that?

Many credit and debit cards have restrictions for online purchases. If your card is being declined, please reach out to your credit card company to confirm that the transaction is valid. Additionally, some cards do not support recurring subscription payments and may therefore be declined.

How do I cancel my requiring subscription? 

To cancel your recurring subscription, follow these steps:

  1. Sign in to your account.

  2. Navigate to My Account or Dashboard from the top menu.

  3. Select Billing from the options available.

  4. Scroll to the bottom of the page to find your subscription plan.

  5. Click on Change Plan and then choose Cancel Membership.

Your subscription will be canceled, and your access will continue until the end of your current billing cycle.

I need more help, contact the team now

Please reach out to our team at info@austinprattfitness.com. Kindly include your full name, the email address associated with your account, and a detailed description of the issue you're facing. Our team will get back to you as soon as possible to provide support.